Returns & Exchanges

Refunds are made within 14 days maximum following receipt of your package.

 

The following conditions must be met for the refund process:

Returned products must be unopened, unused, and accompanied by the original receipt, including any free items received with the purchase. Refunds are only accepted if the product is in its original packaging and in the same condition as when purchased. We are not responsible for any loss or damage to the product while in your possession, and such cases, we reserve the right to refuse a refund or exchange. Please note that the return period is subject to applicable laws in your country, and special conditions may apply during offers.

 How do I request a refund?

 Email us at info@maison-mworld.com and submit a return request, including the order number you wish to return. Prepare your products along with the invoice, ensuring they are well packaged. Once the steps are completed, deliver the items to the shipping company, noting that maison m does not cover return shipping costs. A copy of the bill of lading will be provided to track your return request.

Refund Process

Once the returned products reach our warehouse, they are inspected. If accepted, the refund will be processed based on your original payment method. For cash-on-delivery orders, the refund will be transferred to the bank account you provide. If paid by credit card, the refund will be credited to the same card. The refunded amount will appear in your bank account within a few days, depending on your financial institution.

Refund Period

The average refund period is 14 days, but it may vary depending on your bank or credit card provider.

Cancellation

If you wish to cancel your order after payment, please contact us within an hour of placing the order during business hours, and we will assist with the cancellation. For credit card payments, we will process the refund as quickly as possible, but the time it takes to reflect in your account depends on your bank. Please note that cancellations are no longer possible after the one-hour

window, as the order will have been processed, but you can follow our return/refund process for

further assistance.

Exchange

You can return your unopened fragrance oil bottle for a refund within 30 days of purchase. You can exchange your diffuser if it is defective or damaged within 30 days of purchase.

Exchange Step

Email us at info@maison-mworld.com with your order number and specify the products you wish to exchange. Please note that the availability of the requested product will be considered, and the exchange will be processed according to the company’s policy.

Damaged Item

If you receive a damaged item, please contact customer service immediately or email us at

info@maison-mworld.com with your order number.