Privacy Policy

maison m respects your privacy and values the relationship we have with you.

This Privacy Policy describes how the maison m Brand (“we”, “us”, “our”) collects, uses, discloses and safeguards your personal information, including sensitive personal information.

PERSONAL INFORMATION WE PROCESS

We may collect or process the following types of personal information about you. The specific personal information we collect about you will vary depending on how you interact with us.

Contact information and personal identifiers, such as your name, address, email address, telephone number, and username or social media handle.

Device identifiers, such as information about your device like your MAC address, IP address, cookies, or other online identifiers.

Demographic information, such as your age, sex, ethnicity, and gender.

Commercial information, such as the products or services you have purchased, returned or considered, and your product preferences.

Payment information, such as your method of payment and payment card information (including payment card number, delivery address and billing address).

Online or network activity information, such as information regarding your interaction with our websites, mobile applications, digital properties, and advertisements, information about your browsing and search history on our websites or mobile applications, and log file information like your browser type and webpages you visit.

Audio information, such as recordings of your voice when you call our customer service.

Professional or employment-related information, such as professional licenses or certifications in connection with our professional programs.

User Content, such as your communications with us and any other content you provide (including photographs and images, videos, reviews, articles, survey responses, and comments).

Inferences drawn from or created based on any of the personal information identified above.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information about you from various sources. For example:

Directly from you, such as when you make a purchase on one of our websites, contact us with a question or complaint, create an account on one of our websites, register for our marketing lists, respond to a survey, participate in a contest or other promotion, make an appointment.

From your friends or family members, such as when your friend or family member sends you a gift or makes a referral.

When you interact with our websites or emails. When you visit our websites, or when you open or click on emails we send you, we (and third parties we work with) may automatically collect personal information from your browser or device, such as device identifiers and online and other network activity information using technologies such as cookies, pixel tags, and similar technologies. Cookies are small text files that websites place on your Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Pixel tags are small images which are embedded into our websites or emails. We use pixel tags to collect personal information about your browser or device, how you interact with our websites, or whether you open or click on the emails we send you. Pixel tags also enable us (and third parties we work with) to place cookies on your browser.

From our business partners and service providers, such as demographic companies, analytics providers, advertising companies and networks

From social media platforms and networks, such as Facebook, Instagram, Twitter, Pinterest, and Google. For example, we may obtain your personal information from a social media platform or network if you interact with us on social media or choose to log in to our websites using your social media credentials.

HOW WE USE PERSONAL INFORMATION

We may use the personal information we have about you:

To provide products and services to you, such as fulfilling orders and processing payments, creating, servicing and/or maintaining your account, identifying concerns and assisting with product recommendations, and managing current or past purchases.

To communicate with you, including to respond to your inquiries or complaints, and to help you place an order.

To administer your participation in special events, contests, sweepstakes, surveys, promotions or product reviews.

For marketing and advertising, such as sending you emails, text messages, email, push notifications or other messages, showing you advertisements for products and/or services tailored to your interests on social media and other websites.

To operate and understand your use of our websites and mobile applications, such as to remember your personal information so you do not have to re-enter it, understand your preferred method of purchasing with us; determine what browser and devices you use to visit our websites or mobile applications; and to evaluate and improve our services, advertisements, websites and mobile applications. For example, we use Google Analytics on our websites. For specific details on how Google collects and uses your personal information when we use its services, please visit: How Google Uses Information From Sites Or Apps That Use Our Services.

To operate and improve our business, including conducting analytics, providing quality assurance and processing adverse event or product-related claims, conducting research and development, and performing accounting, auditing and other internal business functions.

For legal and security purposes, such as to detect, prevent, and prosecute harmful, fraudulent, or illegal activity, loss prevention, and to comply with applicable legal requirements, relevant industry standards and our policies.

To audit our interactions with you to ensure compliance with applicable law and to measure the effectiveness of our products, services, and advertisements.

To identify and repair bugs on our websites or mobile applications. We also may use your personal information in other ways for which we provide specific notice at the time of collection.

HOW WE SHARE PERSONAL INFORMATION

We may share your personal information with:

Service Providers. We may transfer personal information to service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose personal information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, and fulfil orders, and that provide website and application functionality, hosting, analytics, customer support, advertising and marketing services.

Parties to a corporate transaction. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets

(including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation).

Advertising Companies. We work with third-party advertising companies (such as advertising networks) to serve advertisements on our behalf. For additional information, see the How We Use Information to Advertise section.

Other third parties. In addition, we may disclose Personal Information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity, (iv) when disclosure of your personal information is otherwise required or permitted by law, or (v) with your consent (such as third-party salons, spas and third-party retailers).

All the above categories exclude text messaging originator opt-in data and consent; this personal information will not be shared with any third parties, excluding aggregators and providers of the text message services.

HOW YOU CONTROL YOUR PERSONAL INFORMATION

You have rights and choices in connection with the personal information we have about you.

Data Subject Rights: Depending on applicable laws, you may have rights with respect to your personal information. For example, you may be able to request access to the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the personal information deleted or transmitted to a third party. You may request to access, change, or delete your personal information through our Privacy Request Portal. We may take reasonable steps to verify your identity when you make a request. You may also have the right to lodge a complaint with a data protection authority.

Marketing & Advertising Preferences: Your online account may offer you the ability to edit your marketing preferences. You can also opt out of receiving marketing communications (such as email or text messages) by following the unsubscribe instructions sent within those communications or you can make a request through our Privacy Request Portal. When you unsubscribe from our marketing communications, we will no longer use the related personal information (such as your email address or phone number) for advertising on third-party platforms, including social media platforms.

Mobile Device & Browser Preferences: Depending on your mobile device or web browser, we may request your location or request to send you push notifications. You can edit your preferences using the settings on your device.

Cookie Preferences: You can choose how certain cookies are used in connection with our websites. You can edit your cookie preferences at any time by editing your browser settings and selecting the “Manage Cookies” or “Do Not Sell or Share My personal information / Target Ads” link available at the bottom of our Brand websites.

HOW WE PROTECT PERSONAL INFORMATION

We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.

HOW LONG WE RETAIN PERSONAL INFORMATION

In general, we retain personal information as long as reasonably needed to achieve the purposes outlined in this Privacy Policy. There are many factors that we use to determine how long personal information is retained, such as:

the purposes for which the personal information was collected, including to provide our products and services;

your marketing preferences and how you engage with our Brand;

any legal or regulatory requirements that apply to the personal information; and whether the personal information may be relevant to us in protecting our own rights (e.g., applicable limitation periods)

whether the personal information may be relevant to us in protecting our own rights (e.g., applicable limitation periods).

CHILDREN’S PERSONAL INFORMATION

Our products and services are designed for a general audience and are not intended for or directed to children under the age of 13. If you believe a child under the age of 13 has provided us with personal information, please contact us as indicated under “How to Contact Us” below.

UPDATES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our websites to notify you of any significant changes to our privacy practices and indicate at the top of the Privacy Policy when it was most recently updated.

HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy or if you would like to exercise your rights, you can contact us by submitting a request at info@maison-mworld.com